FAQ

What amount of money can be withdrawn in "Nordea" ATMs?

Maximum amount to be issued at one time is LTL 2000. Minimum amount to be issued at one time in ATM can vary – it is indicated on every ATM screen. Total sum of the performed transactions shall not exceed the daily limit of the card.

What should I do to change daily transaction limits of my bank card?

By submitting a written request at any branch of the bank:

How do I check my bank account balance?

You can check your bank account balance 24/7:

At Bank ATMs having selected option "Account balance";
Using Nordea Netbank

How many times can I enter a wrong PIN code?

For performing transactions in an ATM, you have 3 attempts to enter in your card’s PIN. After a third wrong attempt your card will be blocked. If you want to unblock the card, you have to come to the bank with your ID.

What should I do if I forgot my PIN?

If you forgot your PIN, visit the Nordea client servicing department next to you. The bank will issue a new PIN for your bank card for a set fee.

Do I need an ID while using the card?

For using an ATM you only need your card’s PIN. When paying in stores, in case the price of your purchase exceeds a certain set amount, a seller may ask you to present your ID. This is intended for protecting cardholder’s money. For transactions in Lithuania, the said amount is LTL 500.

What should I do if I lost my card?

Login to Netbank, choose “Cards”, “Block the card”. From the drop down list choose card, which you want to block. Card will be blocked immediately. If you want to replace blocked card, you can fill in application “Replace card”.

If you have no possibilities to login into you Netbank, immediately inform about a lost or stolen card by calling:

Nordea bank by telephone +370 5 2361 371 (working hours) or
UAB First Data Lietuva service by telephones +370 5 2151 177, +370 5 2331 199 or +370 698 21000 (any time).

The lost card will be blocked immediately. You should come to the Bank and fill in the required documents within 10 days after a verbal notification about a lost card. The lost card will be replaced with a new one.

How do I put a claim regarding an erroneous monthly report?

You can submit a written claim to Nordea bank client servicing department together with other payment documents within 20 days from the day of preparing the report. Duration of investigating a claim depends on the venue of transaction – Lithuania or a foreign country. If your claim regarding an erroneous debit on your bank card proves wrong, certain bank taxes apply.

What should I do if my bank card is demagnetized?

If your card is not accepted for payment or for receiving cash, it might be that your card is demagnetized. Then you should come to the Nordea bank client servicing department next to you and fill in an application to change the card.

Why can a card be de-magnetized?

A card can be de-magnetized if it is kept near devices eradiating electromagnetic field (cell phone, computer, TV set, magnet, etc.).

When is a card renewed?

A card expires on the last day of the month and the year indicated on it. The card is renewed 2 weeks in advance of its expiry. Annual fee for the card service is charged from your bank account.

What should I do if I don’t want to renew the card?

If you don’t want to renew the card, you have to inform the bank about it in writing 1 month in advance of the card expiry day.

Will the current card PIN be applied for the renewed card?

Yes, your renewed card will have the same PIN as your expired card had.

What should I do if Nordea ATM did not give back the card or printed out a check for a transaction, but has not paid any money?

Please visit the "Nordea" client servicing department next to you and submit a request to return the card or a written claim regarding unpaid money (please have an ID on you).

Can I use my card for payments on the internet?

All "Nordea MasterCard" cards can be used for performing payments on safe internet pages that comply with "MasterCard" safety requirements.